Switching to SEFE Energy

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If you still require assistance or would like to speak to a member of the team, please call us on 0161 837 3395.
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Make the switch today

At SEFE Energy, we’re proud to offer a wide range of products and services to help our customers achieve their energy goals.

If you’re looking to make the switch to SEFE Energy as your business gas or electricity supplier, we’re here to make the change as straightforward as possible.

Contents:

Switch to SEFE Energy in five simple steps

Step 1: Start by requesting a quote from the SEFE Energy team.

Provide all the information we need, and we’ll reply with an email quote straight to your inbox. 

Step 2: Fill in your registration form

When you’re happy to accept your energy quote, we’ll set up the contract and send you a registration form. Once you’ve completed this the transfer process is underway. Soon you’ll be a SEFE Energy customer.

Step 3: Contact your existing supplier

Let your existing energy supplier know you’re transferring your energy supply as soon as you accept your quote. They’ll let you know if there’s anything else you need to do before we transfer you.

Step 4: Your welcome pack

We’ll send you a welcome pack with plenty of helpful information, such as your account number along with some useful contact numbers if you need to get in touch with us. We’ll also send you an example invoice so you can make sense of your bills.

Step 5: Provide an opening meter read

We want to make sure your bills are as accurate as possible. Once we've transferred your supply, send us an up-to-date meter reading. You can do this over the phone or through the My SEFE Energy customer portal.

Request a quote

Common Questions Switching to SEFE Energy FAQs

Our FAQs provide answers to commonly asked questions about who we are, what we do, our products, and how we work.

How long does it take to transfer my supply to SEFE Energy?

Generally, it takes a minimum of 15 days. Once you've signed your energy supply agreement with SEFE Energy, and ended your supply agreement with your current supplier, we’ll ask you to complete a registration form to start the transfer process.

If you want to chat to us about timescales, call our friendly SEFE Energy Transfers team on 0161 814 9896.

Once I’ve signed a contract, when will SEFE Energy apply for my transfer?

If you’ve agreed your contract early with us, we can start the transfer process before your contract start date:

  • Gas: up to 6 weeks before your contract start date
  • Electricity: up 4 weeks before your contract start date

To make sure we have plenty of time to resolve any objections, we like to apply for transfers as early as possible.

Can I do anything to help transfer my supply to SEFE Energy?

The main thing you need to do is end your existing contract with your current energy supplier. We're happy to assist and provide guidance on this, but we're not able to take care of the entire process for you.

We’ll send your Welcome Pack when we’ve successfully transferred you. Inside, you’ll find plenty of useful info and insights, from advice on accessing your account to handy contact information.

Is there a cooling off period for business energy contracts?

Unfortunately, there isn't any cooling off period with business energy contracts. We'd recommend reading our terms and conditions carefully before you sign up with us, as it's not possible to cancel your contract within a specific timeframe.

Could I lose my energy supply when switching?

No, your current energy provider carries on supplying your gas and electricity until we've successfully switched you over.

Can anything delay my transfer?

Sometimes your existing business energy supplier won’t let you switch to another supplier, which can lead to delays in your transfer. This is usually because:

  • There are outstanding payments with your existing supplier
  • You tried to switch supplier before the contract end date of your current agreement

If your current supplier objects to switching your energy supply to us, they have to tell you as soon as possible so you can fix the issue and carry on with your transfer.

Sometimes we get problems at our end in the form of an industry registration rejection that stops us setting up an account. But don’t worry, we’ll contact your broker to fix the issue if it occurs.

What do I do if my current supplier objects to my transfer to SEFE Energy?

Contact your existing energy supplier and ask them to explain what the issue is. Once the objection has been resolved, let us know what’s happening so we can get the next phase of the switching process up and running for you. You can email our friendly team customertransfers@sefe-energy.com or call 0161 837 3395.

If you’re struggling to resolve the issue with your existing supplier, we’ll try to help in any way we can. If you’re switching to us through an independent energy broker or consultant, they can also provide assistance, too.

If you don’t end up resolving the objection and we don’t get an update on the issue, we’ll automatically re-apply for your transfer on the next available transfer date. Please update us, so we can schedule your transfer for the appropriate date.

Can somebody else sign a gas/power contract on my company's behalf?

Yes, if the person signing shows us a signed letter of authority from you - the end customer - giving them permission to sign contracts on your behalf. If you need one, you'll find a template letter of authority here.

Who can sign a new gas/power contract for my business?

If you have authority from your employer, you can sign the contract on their behalf. Note, we might have to ask for written confirmation just to check that you’re authorised to sign contracts on behalf of the organisation.

What size organisations do you supply?

SEFE Energy is no longer providing new contracts for customers whose gas or electricity consumption is below 75,000 kWh.

We will, of course, continue to supply energy for existing customers coming up for renewal until they switch to a new supplier. But please take note that this will be on our Out of Contract rates, which may be more expensive than rates available under contract. We’d always recommend moving off this rate as quickly as possible.

More details on our Out of Contract Rates can be found here.

Can you supply my home energy?

Sadly not. We only provide business energy products and services to the non-domestic energy market.

Will my smart meter still work when I transfer to SEFE Energy?

If you have a first-generation smart meter, also known as a SMETS1 meter, it will carry on recording your energy use, but it might not send us your data. This will continue until The Data Communication Company (DCC) migrates your Smart meter, which can take several weeks.

How do I know if my supply has transferred?

Should there be any problems, you’ll hear from your existing supplier. If you haven’t heard anything back, then we’ve successfully transferred you. If you want to confirm this, then email or call our friendly team.                           

We'll also send you a welcome pack from our Customer Service Team, confirming that the transfer has gone through.

Gas: enquiries@sefe-energy.com or 0161 837 3395
Electricity:  powerenquiries@sefe-energy.com or 0161 837 3395

How can I submit an opening read at the start of my contract with SEFE Energy?

A gas opening meter reading is important for a few different reasons. Not only does it provide us with a start point, but by getting things right now, we’ll avoid potential issues in the future. Your opening read needs to be submitted up to 10 working days after your supply goes live.

If you have a smart meter or Automated Meter Reading (AMR) device, you should still provide an opening read. Opening reads can be provided through the My SEFE Energy online portal or via the AMR Team at amr@sefe-energy.com.

If we don’t obtain an opening read, we’ll use an Industry Estimated Read (MBR) instead, which could cause issues with your invoices and possibly result in a Shipper Agreed Read (SAR) dispute with your previous supplier. If you have any queries regarding your opening meter read, then you can get in touch with us at: amr@sefe-energy.com or through our online contact form here.

How do I get a new meter connection?

Electricity: Subject to an accepted supply contract being in place, we will aim to have your meter installed within 20 working days. This is indicative lead-time and is subject to the size of the supply and metering you currently have at site.

Gas: As with electricity, we would require a supply contract to be in place before we install your meter. Unlike electricity meters, gas meter installation times can vary greatly depending on the size of your supply and metering equipment required. We use our specialist service provider and meter asset manager, Energy Assets Limited (EAL) to organise the installation. EAL can also provide assistance with new supply requests.

The connection cost will depend on the size of supply and/or meter you wish to have installed. We, or EAL, will provide a quotation for works as appropriate.

Please contact our dedicated site services team on 0161 837 3371 or email us at geuksiteservices@sefe-energy.com for more information.

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