Back-billing is when a supplier sends you a bill to account for mistakes that have been made in calculating historic bills.
We realise how much strain back-billing can put on businesses, and SEFE Energy adheres to Ofgem’s guidance on back-billing. This differs depending on the size of the business.
For large organisations, the UK legislation is set at six.
For our customers, in line with Ofgem regulation, you cannot be charged for gas and electricity used more than 12 months ago if you have not been correctly billed for it, or informed about it via a statement of the account before.
Both SEFE Energy and our micro-business customers have responsibilities when it comes to billing.
Find more information on the regulation for back-billing of micro-business energy customers here.