Customer service & awardsOur award-winning approach
Here to help
Customer service you can rely on
At SEFE Energy, we’re committed to delivering the best possible experience for each and every customer that trusts us with their energy supply. We’re extremely proud of our award-winning Customer Service team - based in our UK office in the heart of Manchester.
The team is here to help, whatever your energy query...but don’t worry – if you don’t have time for a call, you can check out our online Help & Support Hub, where you’ll find plenty of information to help you manage your account.
At SEFE Energy, we always strive to provide the best service possible, and we’re proud that our Trustpilot score reflects this approach. We love to hear your feedback, and we’re particularly happy to hear things like this from our satisfied customers.
Award winning customer service
UK National Contact Centre Awards
Our brilliant Customer Service team has taken home not one, but TWO National Contact Centre Awards – Regional Frontline Team of the Year in 2019 and bronze in the small contact centre of the year category in 2021. A fantastic achievement, and a testament to the team’s continued dedication and passion for excellent customer care.
Our commitment to customers
Vulnerability Awareness Gala
Our Credit & Collections team has shown tremendous dedication and professionalism in the midst of the energy crisis, during a particularly transformative time for the business. For their continued commitment, they were recognised with ‘Transformation Programme of the Year’ during the Vulnerability Awareness Gala as part of the 2023 Utilities & Telecoms Awards.