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Our handy Help & Support Hub gathers everything you need to know about managing your business energy in one place.

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Need more help?

If you still require assistance or would like to speak to a member of the team, please call us on 0161 837 3395.
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FAQs Need more help?

Our FAQs provide answers to commonly asked questions about who we are, what we do, our products, and how we work.

How can I pay my invoice?

Paying your SEFE Energy invoice is simple and straightforward. It can be done either by Direct Debit, BACS or a one-time debit or credit card payment.

Paying your business energy bills by Direct Debit takes the hassle out of monthly payments and means you’re less likely to miss a payment. We always recommend this as the best option to manage your business gas and electricity bills.

You can find more information on Direct Debits and how to pay your bills on our Help & Support page here.

How do I set up a new Direct Debit?

To set up a new Direct Debit, simply print and complete a Direct Debit mandate form and return it to us. All Direct Debit transactions are covered by the Direct Debit Guarantee.

Fax: 0207 756 9789
Post: SEFE Energy, 5th Floor, 8 First Street, Manchester, M15 4RP

For more on Direct Debits, visit our Help & Support page here.

What is the current balance on my account?

Specific questions about your account, including balance enquiries, should be directed to our Credit Control team on 0161 837 3396.

How can I access my consumption data online?

Your monthly invoice will always show the amount of energy you consumed in that month, and you can access a particular month’s meter data online at any time free through our customer portal, My SEFE Energy.

For customers using a smart device, you can also access up to 12 months of free smart device data at the click of a button. Just log into My SEFE Energy, select your account and site details, navigate to the ‘AMR and Smart Metering’ tab and click ‘Download report’.


How can I access my invoices online?

Your monthly invoices are available to view through our online customer portal, My SEFE Energy. Just log in on your device and navigate to ‘Invoicing’.

I would like to have a smart meter installed. How do I get one?

If you’ve already received a letter or email from SEFE Energy offering you a smart meter, all you need to do is contact us 0161 837 3392 to progress.

Alternatively, you can contact or opt-in using the link on the email you’ve been sent.

If you haven’t yet received a communication from us, you can register your interest here.

Following this, we’ll pass your details on to our smart meter providers, who will contact you to arrange an installation date.

How can I provide a meter reading?

So we can provide you with more accurate energy bills, make sure to submit your meter reading(s) to us each month, on or before the 5th. That way, we can capture your accurate energy usage in time for our next billing run.

The easiest way to provide us with your latest meter reading is to submit it online through our customer portal, My SEFE Energy. This is also where you can download invoices, helpful documents, change your contact details and much more. 

Alternatively, you can get submit your meter readings to our Customer Services team directly, by emailing along with your SEFE Energy Account Number or the Meter Point Reference (MPR). You can find both of these numbers on your latest bill.

You can find more information about meter readings in our Help & Support section here.

Why have you changed your name to SEFE Energy?

As the UK sales arm of SEFE – Securing Energy for Europe, our company name, previously Gazprom Marketing & Trading Retail Limited, has changed to SEFE Energy Limited.

The SEFE name reflects the new role of the SEFE group in securing a reliable source of energy for Europe and driving the green energy transformation.

Who owns SEFE Energy?

SEFE Energy Limited is 100% owned by SEFE Marketing & Trading Limited (based on London), which is 100% owned by SEFE Securing Energy for Europe GmbH (“SEFE”).

Since 14 November 2022, SEFE GmbH and its subsidiaries have been owned by the Federal Republic of Germany, represented by the “BMWK” (Federal Ministry for Economic Affairs and Climate Action).

You can read more about this transfer of ownership, in the Federal Ministry for Economic Affairs and Climate Action’s press release, dated 14 November 2022.

Where do you get your gas from and who supplies my gas?

SEFE Energy sources its gas from the same wholesale market as most other suppliers. All trading activity for our customers is undertaken by SEFE Marketing & Trading Ltd - our UK parent company, based in London. The gas we buy on the wholesale market comes from a variety of sources and countries including Norway and Qatar.

What are your current out of contract and deemed rates?

You can find our current out of contract and deemed rates in our Help & Support section here.


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