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Our FAQs provide answers to commonly asked questions about who we are, what we do, our products, and how we work.
Your monthly invoice will always show the amount of energy you consumed in that month, and you can access a particular month’s meter data online at any time free through our customer portal, My SEFE Energy.
For customers using a smart device, you can also access up to 12 months of free smart device data at the click of a button. Just log into My SEFE Energy, select your account and site details, navigate to the ‘AMR and Smart Metering’ tab and click ‘Download report’.
This depends on whether the gas meter is metric (i.e. measures in cubic metres) or imperial (i.e. measures in cubic feet). For a metric meter, the calculation is as follows:
(End Read – Start Read) x Calorific Value x Correction Factor*) / 3.6 = kWh
*Correction Factor is an allowance for your unique location and meter type. Your correction factor is shown on your invoice.
For an Imperial meter, the calculation is as follows:
(End Read – Start Read) x Calorific Value x Correction Factor * 2.83) / 3.6 = kWh
If you’ve already received a letter or email from SEFE Energy offering you a smart meter, all you need to do is contact us 0161 837 3392 to progress.
Alternatively, you can contact email@example.com or opt-in using the link on the email you’ve been sent.
If you haven’t yet received a communication from us, you can register your interest here.
Following this, we’ll pass your details on to our smart meter providers, who will contact you to arrange an installation date.
We will sometimes email you to request a meter reading, even if you have a smart meter installed. This is to ensure the meter is still working correctly and so that you’re only billed to your actual usage.
Once your account has been updated, your bill will be generated based on readings from your new smart meter.
This can sometimes occur while your account is being updated with your new smart meter information. To ensure your meter is working correctly, we also arrange check readings and/or maintenance visits to take place.