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Common topics Explore our help guides on Metering

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If you still require assistance or would like to speak to a member of the team, please call us on 0161 837 3395.
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Common questions Metering FAQs

Our FAQs provide answers to commonly asked questions about who we are, what we do, our products, and how we work.

How can I access my consumption data online?

Your monthly invoice will always show the amount of energy you consumed in that month, and you can access a particular month’s meter data online at any time free through our customer portal, My SEFE Energy.

For customers using a smart device, you can also access up to 12 months of free smart device data at the click of a button. Just log into My SEFE Energy, select your account and site details, navigate to the ‘AMR and Smart Metering’ tab and click ‘Download report’.

 

How is a gas meter reading converted to kWh?

This depends on whether the gas meter is metric (i.e. measures in cubic metres) or imperial (i.e. measures in cubic feet). For a metric meter, the calculation is as follows:
(End Read – Start Read) x Calorific Value x Correction Factor*) / 3.6 = kWh

*Correction Factor is an allowance for your unique location and meter type. Your correction factor is shown on your invoice.

For an Imperial meter, the calculation is as follows:
(End Read – Start Read) x Calorific Value x Correction Factor * 2.83) / 3.6 = kWh

I would like to have a smart meter installed. How do I get one?

If you’ve already received a letter or email from SEFE Energy offering you a smart meter, all you need to do is contact us 0161 837 3392 to progress.

Alternatively, you can contact smartmetering@sefe-energy.com or opt-in using the link on the email you’ve been sent.

If you haven’t yet received a communication from us, you can register your interest here.

Following this, we’ll pass your details on to our smart meter providers, who will contact you to arrange an installation date.

I have a smart meter but have just received an email to provide meter readings. Why is this?

We will sometimes email you to request a meter reading, even if you have a smart meter installed. This is to ensure the meter is still working correctly and so that you’re only billed to your actual usage.

Once your account has been updated, your bill will be generated based on readings from your new smart meter.

I have a smart meter, but a meter reader has come to take a reading. Why is this?

This can sometimes occur while your account is being updated with your new smart meter information. To ensure your meter is working correctly, we also arrange check readings and/or maintenance visits to take place.

How can I provide a meter reading?
How can I submit an opening read at the start of my contract with SEFE Energy?
Am I eligible for a smart device?
What is day and night meter reading?
How do I get a new meter connection?
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