Report a fault with your meter

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If you still require assistance or would like to speak to a member of the team, please call us on 0161 837 3395.
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Meter/Corrector1 and Automated Meter Reading (AMR) device faults can appear from time to time as technology may not always be 100% reliable. When this happens, we need to be informed as soon as possible to arrange for an engineer to visit and fix any issues.

If you notice the reads on your invoice are not the same as on your meter, this could indicate a fault with your device. To minimise these potential issues, we encourage all customers with a meter read device to submit a read via My SEFE Energy, at least quarterly.

You can also raise this issue by submitting the form below so we can get it fixed ahead of your next invoice.

1A corrector is a device that will make adjustments to the volume measured from your Gas meter. It uses inputs such as gas volume, temperatures and other parameters to calculate an accurate meter read.


Report a fault with your meter

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Common Questions Faulty Meter FAQs

Our FAQs provide answers to commonly asked questions about who we are, what we do, our products, and how we work.

Will I be charged for a smart metering fault resolution?

Normally, you won’t be charged. There may be charges applied if the meter has been damaged by you or a third party in accordance with your general terms and conditions. If there’s an issue with your smart meter, please contact us on 0161 837 3380 or email us at

We can then investigate any issues and resolve them for you as soon as possible.

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