This policy covers:
For the purpose of Data Protection regulations, the data controller is SEFE Marketing & Trading Retail Limited t/a SEFE Energy, a company registered in England and Wales under number 3904624, whose registered address is 20 Triton Street, London NW1 3BF.
What information do we collect from you, and how do we collect it?
We will collect and process the following data about you:
Quoting, Entering into a Contract and Performing the Contract
Using the Website
Other Ways we May collect Data
How do we use your information?
We use information held about you in the following ways:
We may use the information you provide to us and we obtain from other sources such as CRAs for automated decision making and/or profiling in relation to your credit worthiness. Information may also be provided to CRAs for the ongoing monitoring of your credit worthiness during the life of our contract.
Ensuring the Quality of our Services & Effectiveness of our Website
Internal Business Purposes
To comply with our legal and regulatory obligations
On what basis are we entitled to process your data?
In most cases, we process your data in order to take steps at your request before entering into a contract with you, or because the processing is necessary to perform our contract with you.
If the processing is not related to your contract, we will process your information on one of the following bases:-
How long we will keep your data for?
Unless a longer retention period is required by applicable laws, we will retain your information for as long as your account is active as well as for an additional period afterwards to cover any outstanding issues or queries that may arise in relation to your account. We will periodically review retention periods to check they are appropriate. We will not keep your data for any longer than is necessary.
If you are not an active customer, and you do not wish to hear from us, you can contact us at email@example.com and we will delete your information immediately.
Who do we disclose your information to?
Our service providers
We use the following types of third party providers to provide us with services:
Other market participants
We also have to provide data to other participants in the energy market. These include central data service providers such as Xoserve and ECOES, network operators and other suppliers and shippers. If you have engaged an energy broker to act on your behalf in relation to your energy supply, we will also share your data with that broker on request, if you have authorised them to receive it.
If we suspect someone has committed fraud or stolen energy by tampering with the meter, or diverting the energy supply, we will record these details on your account and may share this information with Ofgem and other people who are interested such as other energy suppliers. Also if the gas or electricity supply to your property has previously been tampered with or gas or electricity stolen, we may take this into account when we decide what products and services we can offer you and the terms and conditions we give you.
Other third parties
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may also disclose your personal information to third parties:
If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation, or in order to enforce or apply our terms and conditions of supply and other agreements; or to protect the rights, property, or safety of SEFE Energy, our customers, or others.
Transfers of your data outside the European Economic Area ("EEA")
A minority of our service providers are based outside the EEA. At the date of this policy, two of our service providers are based in the USA. This may change if we decide to start using different service providers.
As such the data that we collect from you may be transferred to, stored at, and processed in a destination outside the EEA.
You have the right to ask us not to process your personal data for marketing purposes.
You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at firstname.lastname@example.org. Any promotional emails that we send will include a link at the bottom of the email to unsubscribe.
As a data subject, you have the following rights:
You may seek to exercise any of these rights by updating your information online (where possible) or by sending a written request to email@example.com.