To help straighten out anything you may be unsure of, we’ve put together this handy guide to provide some insight. Using our helpful resources below, you can be sure you’re always paying the right amount for the energy you’ve consumed.
Our handy reference guide provides an overview of the various elements of your invoice, breaking things down to help you understand how we’ve arrived at your final billing figure.
If you use SEFE Energy for your electricity and are struggling to get to the bottom of your invoices and need a helping hand, then be sure to check out the guides provided below.
The type of electricity bill you receive each month will depend on the type of meter you have – some meters are read monthly (this is most common and known as non-half hourly), while others are read half-hourly (this applies mainly to businesses that consume large amounts of electricity).
Whichever type of meter you have, the documents below help explain your electricity invoices:
The easiest way to ensure you’re paying the right amount for business energy is to submit regular meter readings to us. If your business has yet to upgrade to an Automated Meter Reading (AMR) system, some of your energy bills may be based on estimated usage.
Estimated billing has a number of pitfalls, not least that you could end up paying for energy you haven’t used. We advise all of our customers to avoid estimated energy bills. Rest assured, we’re doing what we can to reduce the number of estimated invoices we issue.
To ensure you receive accurate energy bills, we’d advise you take a meter reading on the last day of each month and submit it to us within five days so that we can calculate your bill using no estimation. In doing so, you can be sure you’re only paying for the energy you’ve used, helping to keep on top of your monthly overheads.
If you’re concerned your latest energy bill is incorrect, there are a number of things to consider which may have affected your latest statement amount.
Of course, if you’re still concerned you can get in touch with a member of the SEFE Energy team by submitting a support request. Alternatively, you can find our contact details and opening hours in our Contact Us section.
Our FAQs provide answers to commonly asked questions about who we are, what we do, our products, and how we work.
Gas transportation charges are a cost calculated by Ofgem, set in relation to a price control formula, for the transportation of gas.
The distribution and transmission charges that cover the cost of transporting gas make up around 34% of your business gas bill.
For more information on gas transportation charges, visit our Help & Support page here.