Refunds

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If you still require assistance or would like to speak to a member of the team, please call us on 0161 837 3395.
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If your account is in credit, you may be able to receive a refund. Contact our Customer Services team on 0161 837 3395 or through our webform, quoting your account number, and we’ll look into it for you. Please note, we may ask for additional security information before the refund can be made to protect you and your business.

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Refunds for credits on closed accounts

Adhering to Energy UK and ICoSS’ voluntary Closed Accounts with Credit Balances Scheme is one way in which we’re able to offer complete peace of mind to our customers.

If you move premises, please provide us with a meter reading taken on the date you move out, as well as a forwarding address.

You can find instructions on how to take a meter reading here.

You can submit this to us by downloading and completing our Change of Tenancy form, which is available on our Moving Premises Help & Support page, here.

Should credit be showing on your statement once you have moved out, please email our accounts team at enquiries@sefe-energy.com to request a refund. In the email, please quote your SEFE Energy account number, bank sort code and bank account number together with the refund amount you are requesting. We aim to have your refund processed within seven days.

For more help and information, get in contact with our Customer Services team.

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Common Questions Refund FAQs

Our FAQs provide answers to commonly asked questions about who we are, what we do, our products, and how we work.

My account is in credit, how do I get a refund?

You may be eligible for a refund, please contact customers services by telephone on 0161 837 3395. Please note, we may ask for additional security information before the refund can be made to protect you and your business.

For more information on refunds, visit our Help & Support section on Refunds here.

What if I have a credit balance on a closed account?

If you’re in the process of moving premises and closing your account with us, make sure to provide a meter read taken on the date you move out, as well as a forwarding address. You can do this using our Change of Tenancy form here.

This will allow us to produce an accurate final bill and determine any credit you’re owed.

If a credit is showing on your final statement once you’ve moved out, get in touch with our Customer Services team through our online form or email enquiries@sefe-energy.com to request a refund.

In your message or email, please quote your SEFE Energy account number, bank sort code and bank account number together with the refund amount you are requesting. We aim to have your refund processed within seven days.

How can I request a refund for credit on my account?
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