Keeping track of energy usage and expenditure is important to businesses across sectors and different sizes, emphasising the importance of accurate metering and tracking.
Having a smart device, such as a smart meter or Automated Meter Readings (AMR) device, in place could have an impact on your company's energy efficiency and bottom lines. We’ve captured everything you need to know about smart devices below.
For a more detailed overview of both smart meters and AMRs, check out our resource: What is the difference between AMR devices and smart meters?
Smart meters are the next generation of gas and electricity meters. They measure your energy usage and use a secure, wireless network to send meter readings to your energy supplier each month.
As part of the UK Government’s Industrial Strategy to create a smarter, more energy-efficient grid, we’re rolling out smart meters to eligible business customers who are small energy consumers and want to know how much energy they’re using.
An Automated Meter Reading (AMR) device takes meter readings and automatically sends us the data. We then use this data to calculate your bills based on your actual use. They’re similar to smart meters you’d find in your home or in a small business, except they don’t have a visual display. They are most frequently used for large businesses with high energy consumption.
Smart devices offer a range of benefits:
Your monthly invoice will always show the amount of energy you consumed in that month, and you can access a particular month’s meter data at any time free through our customer portal, My SEFE Energy.
To make better decisions about your ongoing energy use, it may also be helpful to have access to detailed historical data captured by your smart device over a period of time.
At My SEFE Energy, you can access up to 12 months of free smart device data at the click of a button. Just log into My SEFE Energy, select your account and site details, navigate to the ‘AMR and Smart Metering’ tab and click ‘Download report’.
Please note: there may be some instances where meter data is unavailable for download via the customer portal – for example:
If you have difficulty downloading your data or if you are concerned that your data may be incorrect, please contact us and the team will investigate the issue.
At SEFE Energy we know how important it is to safeguard your information and data. If you wish to nominate a third party to access up to 12 months of free smart meter data, we will need a signed Letter of Authority (LOA), from you confirming this.
Since January 2022, suppliers must comply with a new regulatory framework for the rollout of smart meters as confirmed by Department for Energy Security & Net Zero (DESNZ), which includes publishing our targets and performance for each rollout year.
We work with a specialist smart meter company called Energy Assets for smart meter installation. If you’d like to have a smart meter installed in your business, click the button below to opt-in or out and they’ll be in touch to arrange a visit to your property.
Please note, for large businesses we will install an AMR – get in touch with us on the below and we'll arrange an installation.
Our FAQs provide answers to commonly asked questions about who we are, what we do, our products, and how we work.
Smart meters are covered under UK and EU product safety legislation, which requires manufacturers to ensure that any product placed on the market is safe.
Public Health England provides advice and information on the health implications of smart meters, as it does for a range of technologies commonly found in homes and businesses across the UK. Further information about smart meters and health can be found on the Public Health England website.
We’re committed to keeping customer information secure so that all of your data is fully protected.
Your information is only accessed when necessary, by those who need to see it and to provide you with the services you have asked for. Further to this, all our staff members are trained on data protection and follow strict data protection guidelines.
Smart meters send meter readings to your energy supplier each month, your bills are therefore calculated using your actual meter readings instead of an estimate. We will sometimes email you to request a meter reading, even if you have a smart meter installed. This is to ensure the meter reading we receive can be checked to ensure they remain accurate so that you’re only billed to your actual usage.
Smart meter readings are the most up-to-date and accurate way to capture energy usage on a regular basis, without relying on time-consuming manual reads. We use this data to calculate your monthly energy bills so we can ensure you’re being charged based on your actual energy usage. Your data is secure with us – our team is trained in data protection, and we do not sell consumption data to third parties for any reason. Only you, or an individual nominated by you directly, will have access to this data through our online portal.
Unfortunately, an in-home display option isn’t provided for business energy customers.
If you have a first-generation smart meter, also known as a SMETS1 meter, it will carry on recording your energy use, but it might not send us your data. This will continue until The Data Communication Company (DCC) migrates your Smart meter, which can take several weeks.
Now that you have a smart device fitted to your meter, we should receive actual readings from the meter at the end of each month. These are then used to calculate your monthly invoices.
In some instances, we may still need to use estimations. Such as:
If you’ve already received a letter or email from SEFE Energy offering you a smart meter, all you need to do is contact us 0161 837 3392 to progress.
Alternatively, you can contact email@example.com or opt-in using the link on the email you’ve been sent.
If you haven’t yet received a communication from us, you can register your interest here.
Following this, we’ll pass your details on to our smart meter providers, who will contact you to arrange an installation date.
If you need to change your smart meter installation appointment, please contact us on 0161 837 3392 or email firstname.lastname@example.org, and we’ll arrange a new installation date with our smart meter provider.
The electricity meter is the primary meter on a dual fuel installation. This requires both meters to be within approximately five meters (16 feet) of each other. If this isn’t possible, additional costs could be incurred.
For sites where SEFE Energy only supplies gas, we may be dependent on your electricity supplier to install an electricity smart meter prior to us being able to install the gas smart meter.
There are various reasons why we may not be able to install a meter at your property, for example there may be an issue with an existing meter.
We’re installing smart meters for microbusinesses as a priority, which may also be why we’re currently unable to fit a smart meter at your premises.
You will qualify as a micro-business if:
There are some meters that aren’t eligible for an upgrade to a smart meter just yet. However, where we can’t fit a smart meter, we may be able to offer the installation of an AMR device.
Normally, you won’t be charged. There may be charges applied if the meter has been damaged by you or a third party in accordance with your general terms and conditions. If there’s an issue with your smart meter, please contact us on 0161 837 3380 or email us at email@example.com.
We can then investigate any issues and resolve them for you as soon as possible.