Find answers, get help Help & support

Common topics Explore our Bills & Payments help guides

Our handy Help & Support hub gathers everything you need to know about managing your business energy in one place.

Check out some of our most popular articles.

Need more help?

If you still require assistance or would like to speak to a member of the team, please call us on 0161 837 3395.
Call centre currently closed

Common questions Bills & Payments FAQs

Our FAQs provide answers to commonly asked questions about who we are, what we do, our products, and how we work.

How can I pay my invoice?

Paying your SEFE Energy invoice is simple and straightforward. It can be done either by Direct Debit, BACS or a one-time debit or credit card payment.

Paying your business energy bills by Direct Debit takes the hassle out of monthly payments and means you’re less likely to miss a payment. We always recommend this as the best option to manage your business gas and electricity bills.

You can find more information on Direct Debits and how to pay your bills on our Help & Support page here.

How do I set up a new Direct Debit?

To set up a new Direct Debit, simply print and complete a Direct Debit mandate form and return it to us. All Direct Debit transactions are covered by the Direct Debit Guarantee.

Fax: 0207 756 9789
Post: SEFE Energy, 5th Floor, 8 First Street, Manchester, M15 4RP

For more on Direct Debits, visit our Help & Support page here.

What do I do if my bill has been under or over-estimated?

We often receive queries around estimated invoices where we estimate a customer bill based on the annual National Grid usage report. Customers can avoid estimated bills and manage energy payments by submitting a monthly meter reading. If you believe that your bill has been either under or over-estimated please provide a current meter reading via one of the methods described below and we will arrange to send you a corrected bill.

Online: My SEFE Energy
Telephone: 0161 837 3395
Text: 07860 020155

My account is in credit, how do I get a refund?

You may be eligible for a refund, please contact customers services by telephone on 0161 837 3395. Please note, we may ask for additional security information before the refund can be made to protect you and your business.

For more information on refunds, visit our Help & Support section on Refunds here.

What is the current balance on my account?

Specific questions about your account, including balance enquiries, should be directed to our Credit Control team on 0161 837 3396.

How can I access my invoices online?

Your monthly invoices are available to view through our online customer portal, My SEFE Energy. Just log in on your device and navigate to ‘Invoicing’.

How are my bills calculated?
Have your bank details changed?
What is the Climate Change Levy?
What if I have a credit balance on a closed account?
How can I request a refund for credit on my account?
opens in new window