Skip to Main Navigation
Skip to Main Content
Skip to site search
SEFE Energy
SEFE Energy UK
SEFE Energy Netherlands
SEFE Energy France
SEFE Energy GmbH
SEFE Group
SEFE Energy UK
SEFE Energy Netherlands
SEFE Energy France
SEFE Energy GmbH
SEFE Group
Contact us
Emergencies
TPI Pricing Portal
My SEFE Energy
Toggle Navigation
Why SEFE Energy?
Why SEFE Energy?
Why choose SEFE Energy? Well, as a leading non-domestic energy supplier with over 50,000 customers across Europe, we’re here to help your organisation achieve its energy goals.
Why SEFE Energy
A few reasons to choose us…
About us
Customer service & awards
Our Customer Portal
Careers
Corporate Social Responsibility
Code of Ethics & Business Conduct
Business Energy
Business Energy
We’re here to help you achieve your business energy goals. Get in touch to learn more about the products and services we can offer your business.
Not sure? Try our product finder
Gas
Fixed
Flexible
Renewable
Gas shipping
Electricity
Fixed
Flexible
Renewable
Decarbonisation Solutions
Overview
Selling Energy
Carbon Credits
Who We Work With
Who we work with
From small businesses to large multi-nationals – and everything in between. Whether you’re an energy buyer, procurement manager, business owner or energy broker, our friendly team of business energy specialists is here to keep you in control of your energy.
Who we work with
Solutions for your organisation
Small business
Healthcare
Retail & Hospitality
Property Services
Public sector & Not-for-profit
Industrial & Commercial
Education
Help & Support
Insights & Resources
Business Energy TPIs
Request a quote
Why SEFE Energy?
Why SEFE Energy?
Why choose SEFE Energy? Well, as a leading non-domestic energy supplier with over 50,000 customers across Europe, we’re here to help your organisation achieve its energy goals.
Why SEFE Energy
A few reasons to choose us…
About us
Customer service & awards
Our Customer Portal
Careers
Corporate Social Responsibility
Code of Ethics & Business Conduct
Business Energy
Business Energy
We’re here to help you achieve your business energy goals. Get in touch to learn more about the products and services we can offer your business.
Not sure? Try our product finder
Gas
Fixed
Flexible
Renewable
Gas shipping
Electricity
Fixed
Flexible
Renewable
Decarbonisation Solutions
Overview
Selling Energy
Carbon Credits
Who We Work With
Who we work with
From small businesses to large multi-nationals – and everything in between. Whether you’re an energy buyer, procurement manager, business owner or energy broker, our friendly team of business energy specialists is here to keep you in control of your energy.
Who we work with
Solutions for your organisation
Small business
Healthcare
Retail & Hospitality
Property Services
Public sector & Not-for-profit
Industrial & Commercial
Education
Help & Support
Insights & Resources
Business Energy TPIs
SEFE Energy
Request a quote
Home | SEFE Energy
Help & Support
Gas Shipping Request Form
Gas Shipping
Help & Support
About SEFE Energy
Common Topics
About the SEFE group
Our name change & ownership
Our locations and team
Our Retail activities
Bills & Payments
Common Topics
Understanding your bills
Costs included in your electricity and gas bills
Paying your energy bills
Direct Debits
VAT
Financial difficulty
Contracts, accounts & charges
Common Topics
Contract Terms & Conditions
Out of contract & Deemed rates
Supply & Billing address changes
Refunds
Gas Transportation Charges
Ratchet charges
TNUoS transmission fees and Triad period
Unidentified gas (UIG) charges
Account Number Changes – January 2026
Metering
Common Topics
Smart Meters & AMRs
Gas meter readings
Electricity meter readings
Half-hourly metering
Report a fault with your meter
Regulations & Schemes
Common Topics
Energy Bills Discount Scheme (EBDS)
Climate Change Levy (CCL)
REMIT
SECR
Feed-in Tariff
Consolidated Segmental Statement (CSS)
Network Charging Compensation Scheme - EII Support Levy
Market-wide Half-Hourly Settlement (MHHS)
Standards & Codes
Common Topics
Our commitment to customers
Our standards for micro-businesses
Priority Consumer list
Billing standards
Smart Meter Installation Code of Practice
Visiting your premises
Code of Ethics & Business Conduct
Our supply licenses
Electricity fuel mix
Slavery & Human Trafficking Statement
Section 172 Statement
Making a complaint
Energy glossary
Energy Theft
Reporting suspicious communications
Switching to SEFE Energy
Common Topics
Switching to SEFE Energy
My SEFE Energy Portal
Common Topics
My SEFE Energy Portal
Moving Premises
Common Topics
Moving premises
Submit a Request
Name
*
Business / Company name
*
Contact number
*
Email
*
Where did you hear about us?
*
Exhibition / event
In the press
Online search engine
Social media
Word of mouth
Other
Other, please specify?
*
I would like to receive marketing emails from SEFE Energy.
I understand that my data will be processed in accordance with the
privacy policy
, and I can unsubscribe at any time.
Security check
*
Trustpilot
Existing customers
My SEFE Energy Portal
Sign up for an online account to…
View your energy bills
Submit meter readings
View meter read history
Access usage data for free
Renew or agree contracts
Access billing reports
Log in to My SEFE Energy
Menu
Close
SEFE Energy UK
SEFE Energy Netherlands
SEFE Energy France
SEFE Energy GmbH
SEFE Group
SEFE Energy UK
SEFE Energy Netherlands
SEFE Energy France
SEFE Energy GmbH
SEFE Group
Contact us
Emergencies
TPI Pricing Portal
My SEFE Energy
Toggle Navigation
Close search
Search
Search entire site
Help & support
Insights & resources
opens in new window
