Connections and Metering FAQs

Moving into new premises or vacating your current offices? Have a few questions about what happens to the connections and metering? We’re here to help.

Poor connections can slow down the process of settling into a new place or stand in the way of making the move out as smooth as possible. That’s why it’s well worth getting up to speed on the processes you need to box off - whatever your next step is.

Whether it’s the cost of setting up a new connection or you’re wondering how long it takes to complete a meter exchange, you’ll find the answers right here.

Meter and AMR reading FAQs

Can’t find the answer to your question here or just need of some more information about connections and meterings? Be sure to get in touch with our friendly Customer Service team.

Please visit the Contact Us page and fill in the relevant forms or give us a call on 0161 837 3395 – we’re always on hand to help you with any query that you might have, whatever the problem is.

How do I get a new connection?

Should you require a new electricity or gas meter please contact us on

Electricity: Subject to an accepted supply contract being in place, we will aim to have your meter installed within 20 working days. This is indicative lead-time and depends on the size of the supply and metering you currently have at your site.

Gas: As with your electricity, we require a supply contract to be in place before we install your meter. Unlike electricity meters, gas meter installation times can vary greatly depending on the size of your supply and metering equipment required. We use our specialist service provider and meter asset manager, Energy Assets Limited (EAL), to organise the installation and provide assistance with new supply requests.

Please note: EAL will quote you independently of SEFE Energy for any work they undertake on your behalf.

You can find more information about EAL below.

How much does connection cost?

The connection cost will depend on the size of supply and/or meter you wish to have installed. We, or EAL, will provide a quotation for the works as appropriate.

Please contact our dedicated site services team on 0161 837 3371 or email us at for more information.


Who are BGlobal, Siemens and IMServ?

BGlobal, Siemens and IMServ are electricity meter asset management (MAM) partners of SEFE Energy.

We work alongside these partners to install or set-up advanced meters (which is a kind of smart meter that measures how much electricity is used in 15-minute intervals) to enable automated meter reading (AMR).

Who are Energy Assets or EAL?

Energy Assets Limited (EAL) is an accredited gas meter asset management partner of SEFE Energy who work with us to install or set-up advanced meters. If you need to contact them, they can be reached on 01506 405 430.

Why are you exchanging my gas meter?

We are exchanging all the meters in our gas portfolio so that they’re both up to current engineering standards and pulse-enabled (more on this below) to meet the requirements of an advanced meter. This comes after the government’s mandate that all domestic buildings and small business premises must have smart or advanced meters.

Pulse-enabled means that the gas meter has the capability to transmit the consumption recorded by the meter to an automated meter reading (AMR) device which is attached to the meter through the meter’s pulse port.

Our gas meter asset management partner, Energy Assets (EAL), will send letters out to the site address by default. If you would like all meter exchanges for a certain company or site to be organised through one place, then we’d be happy to arrange this for you. Just give our Metering Team a call on 0161 837 3371 and let them know where you would like to hear from EAL.

How long will it take to complete a meter exchange?

For both gas and electricity, it’s mostly a matter of the size of the meter and complexity of the installation.

Energy Assets will be able to provide more information at the planning of the exchange.

How to apply for a new electricity supply

If you’re building a new property for your business, or you’re developing a generation site, then chances are, you’ll need a new electricity supply.

  • To get started, you’ll have to contact your local distribution network operator (DNO).
    These are companies that own and operate the infrastructure that delivers electricity to your premises. Your DNO is based entirely on the location of where your new property will be built. Keep in mind, there are also independent connection services who can provide you with a new electricity supply too.
  • Once you’re in touch, you’ll need to provide details of your requirements. Your DNO will then provide you with a quote for the work.

After receiving your quote, you’ll then have to pay for the cost of the work in advance. How much you pay depends on where you’re located as well as the amount of electricity you’ll need. Your DNO’s quoted price will also cover the cost of assets solely for your use, along with a proportion of the cost of reinforcing the network – if it’s necessary.