Preparing for the worst is never ideal, but it’s important that you know what to do when faced with certain situations. Below, you’ll find the need-to-know numbers to get in touch with, in the event of an emergency involving your gas or electricity supply.
Need-to-know What to do in the case of an emergency
Below, you’ll find everything you need to know in the event of an emergency with your energy supply.
Gas Leaks
If you smell or suspect a gas leak, the first thing you should do is call The National Gas Emergency Service on 0800 111 999. Calls are free, operate 24 hours a day, 365 days a year, and they’ll be able to offer help and advice if you find yourself faced with a potential gas leak.
Northern Ireland customers should call the National Gas Emergency Service on 0800 002 001.
Additionally, it’s wise to also take the following actions:
- Open all doors and windows to ventilate the space
- Turn gas supply and gas appliances off at the mains
- Avoid smoking and extinguish any naked flames
- Avoid turning any electrical switches off or on
If you need to have your gas supply reconnected after receiving confirmation of your site’s safety following a gas emergency, please call our customer service team on 0161 837 3395.
Power Cuts
In the event of a power cut, please contact your local distribution company.
You can call 105 in the event of a power cut and you will be directed to your local electricity operator. This is a free service available to people in England, Scotland and Wales. You can call the number from most landlines and mobile phones. More information on power cuts can be found on the national power cut website.
If you’re unsure of who your local distribution company is, please refer to your electricity invoice. It features a two-digit regional electricity company (REC) code within your electricity supply number.
Using our REC code guide, you can then find out which number corresponds to your local distribution company and ascertain the relevant contact details.
You can also check the times of disruption against your corresponding rota disconnection code. This code is allocated by your postcode. Rota disconnection codes – which are also known as ‘block letters’ or ‘alpha identifiers’ – are available to view here. Just type your business’ postcode into the Find Your Network Operator section.
After your emergency is resolved
Once your emergency has been resolved, we want to make sure everything is up and running as with every aspect of your business gas and electricity. We do our utmost to smoothly transition you back into the day-to-day workings of your site in the aftermath of an emergency.
If you’re looking for more insights and advice on a range of gas and electricity-related topics, then please head to our help and support page, where you’ll find further information on a range of subjects, including meter readings, moving premises and understanding the ins and outs of your bills and payments.
