Energy underpins every guest experience, every transaction, and every service in retail and hospitality. From keeping shops well-lit to maintaining comfortable hotel rooms and running 24/7 kitchens, demand is constant. Rising costs, sustainability expectations, and customer-driven ESG goals make energy strategy a critical focus. At SEFE Energy, we help you control spend, cut waste, and build resilience – while keeping the customer experience front and centre.
Whether you manage a single outlet or a national chain, we’ll offer contracts to suit your business model – from cost control for our fixed price options to operational agility with our flexible offering. If you need some help identifying the energy contracts that would suit your specific needs, our Product Finder can narrow down your choices to the products that best suit your organisation.
From billing and payments to meter reads, our Help & Support Hub demystifies account management, helping teams focus on service, not admin. It brings everything into one place, making it easier to resolve issues quickly, access practical guidance, and keep your operations running smoothly.
Access guides and insights on energy efficiency, sustainability, and compliance − tailored for retail and hospitality businesses. Our resources also cover cost management, regulatory updates, and practical steps to improve performance, helping you cut waste, control spend, and meet customer expectations on sustainability.
Renewable energy is transforming the UK’s energy landscape, offering sustainable solutions that are key for the ambitious target of hitting net-zero emissions by 2050. Find out more about the technologies shaping the future of energy in this blog post.
In this blog we delve into the intricacies of managing multiple sites, with a focus on energy management. We'll explore the challenges faced in this area and offer practical advice and insights gleaned from industry professionals on how to navigate these challenges effectively.
In the busy world of retail, where every penny counts, optimising energy efficiency can make a significant difference. In this blog, we will explore the energy landscape in the retail sector and provide tips on how to enhance energy efficiency.
Smart meter readings are the most up-to-date and accurate way to capture energy usage on a regular basis, without relying on time-consuming manual reads. We use this data to calculate your monthly energy bills so we can ensure you’re being charged based on your actual energy usage. Your data is secure with us – our team is trained in data protection, and we do not sell consumption data to third parties for any reason. Only you, or an individual nominated by you directly, will have access to this data through our online portal.
If you’ve agreed your contract early with us, we can start the transfer process before your contract start date:
To make sure we have plenty of time to resolve any objections, we like to apply for transfers as early as possible.
No, your current energy provider carries on supplying your gas and electricity until we've successfully switched you over.
Your monthly invoice will always show the amount of energy you consumed in that month, and you can access a particular month’s meter data online at any time free through our customer portal, My SEFE Energy.
For customers using a smart device, you can also access up to 12 months of free smart device data at the click of a button. Just log into My SEFE Energy, select your account and site details, navigate to the ‘AMR and Smart Metering’ tab and click ‘Download report’.
If you’re moving, please contact us at the earliest opportunity before you move on 0161 837 3392 or via email smartmetering@sefe-energy.com.
This way we can ensure that the meters are remotely cleared of all consumption data and a final remote meter reading can be taken before the new occupier moves in.
So we can provide you with more accurate energy bills, make sure to submit your meter reading(s) to us each month, on or before the 5th. That way, we can capture your accurate energy usage in time for our next billing run.
The easiest way to provide us with your latest meter reading is to submit it online through our customer portal, My SEFE Energy. This is also where you can download invoices, helpful documents, change your contact details and much more.
Alternatively, you can get submit your meter readings to our Customer Services team directly, by emailing enquiries@sefe-energy.com along with your SEFE Energy Account Number or the Meter Point Reference (MPR). You can find both of these numbers on your latest bill.
You can find more information about meter readings in our Help & Support section here.