Public Sector and Not-for-profit Trusted Energy Solutions for Impact-driven Organisations

>180,000

Built assets forming the UK government estate in 2023-24¹

£3.5bn

Funds allocated through the UK Public Sector Decarbonisation Scheme²

>95%

UK local authorities saw a decrease in GHG emissions in 2022³

2%

Contribution of public sector estate to total UK emissions⁴

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Latest Insights

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FAQs Need more help?

Is my smart meter data secure?

We’re committed to keeping customer information secure so that all of your data is fully protected.

Your information is only accessed when necessary, by those who need to see it and to provide you with the services you have asked for. Further to this, all our staff members are trained on data protection and follow strict data protection guidelines.

What do we do with your smart meter readings?

Smart meter readings are the most up-to-date and accurate way to capture energy usage on a regular basis, without relying on time-consuming manual reads. We use this data to calculate your monthly energy bills so we can ensure you’re being charged based on your actual energy usage. Your data is secure with us – our team is trained in data protection, and we do not sell consumption data to third parties for any reason. Only you, or an individual nominated by you directly, will have access to this data through our online portal.

If I have more than one site that qualifies for VAT reduction, can I submit them on the same form?

We can accept forms with more than one qualifying MPRN if the company name and ‘Details of Your Claim’ section is the same for all sites. If the sites have a different qualifying percentage, classification of claim or reason for claim then we require separate forms.

We can accept them on the same form if they have different site addresses, but the addresses must be supplied for each MPRN. This can be added as an appendix to the form.

My meter supplies a charitable organisation, but my VAT declaration has been rejected. Why is this?

If your company has charitable status but your application for reduced VAT has been rejected, it may be due to activities on the site falling under the category of charitable business use.

Only charitable non-business use qualifies for reduced VAT. If you would like more information on the distinction between the two, please refer to our guidance sheet. If there is both charitable business and charitable non-business use at the site, you will need to calculate the split between them for the qualifying percentage.

Where do you get your gas from and who supplies my gas?

SEFE Energy sources its gas from the same wholesale market as most other suppliers. All trading activity for our customers is undertaken by SEFE Marketing & Trading Ltd - our UK parent company, based in London. The gas we buy on the wholesale market comes from a variety of sources and countries including Norway and Qatar.

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