Property Services Sector Smarter Energy for Property and Facilities Management

80-160 kWh/m²

Energy usage for new office buildings in the UK¹

60%

Reduction in office energy usage recommended by UK Green Building Council²

95 kWh/m²

Typical amount of electricity used daily in an office setting³

3.5 kg CO₂e

Estimated average office working emissions per person per day⁴

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FAQs Need more help?

What do we do with your smart meter readings?

Smart meter readings are the most up-to-date and accurate way to capture energy usage on a regular basis, without relying on time-consuming manual reads. We use this data to calculate your monthly energy bills so we can ensure you’re being charged based on your actual energy usage. Your data is secure with us – our team is trained in data protection, and we do not sell consumption data to third parties for any reason. Only you, or an individual nominated by you directly, will have access to this data through our online portal.

Once I’ve signed a contract, when will SEFE Energy apply for my transfer?

If you’ve agreed your contract early with us, we can start the transfer process before your contract start date:

  • Gas: up to 6 weeks before your contract start date
  • Electricity: up 4 weeks before your contract start date

To make sure we have plenty of time to resolve any objections, we like to apply for transfers as early as possible.

How can I submit an opening read at the start of my contract with SEFE Energy?

A gas opening meter reading is important for a few different reasons. Not only does it provide us with a start point, but by getting things right now, we’ll avoid potential issues in the future. Your opening read needs to be submitted up to 10 working days after your supply goes live.

If you have a smart meter or Automated Meter Reading (AMR) device, you should still provide an opening read. Opening reads can be provided through the My SEFE Energy online portal or via the AMR Team at amr@sefe-energy.com.

If we don’t obtain an opening read, we’ll use an Industry Estimated Read (MBR) instead, which could cause issues with your invoices and possibly result in a Shipper Agreed Read (SAR) dispute with your previous supplier. If you have any queries regarding your opening meter read, then you can get in touch with us at: amr@sefe-energy.com or through our online contact form here.

What is the eligibility for heat network support?

Heat networks will be eligible for the higher level of support if their heat network:

  • meets the definition of a heat network as defined in the EBDS Regulations
  • is supplied gas or electricity by a licensed supplier for the purposes of generating heat serve one or more domestic end consumers
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