Industrial and Commercial Powering Industry with Smarter Energy Solutions

23%

Proportion of UK GDP attributed to manufacturing¹

200kg

Reduction in CO₂ emissions for every tonne of recycled glass used in operations²

50%

Potential reduction in energy consumption in buildings achievable by incorporating intelligent facades with aluminium systems³

4

Number of low carbon industrial clusters planned to be established in UK by 2030⁴

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FAQs Need more help?

What do we do with your smart meter readings?

Smart meter readings are the most up-to-date and accurate way to capture energy usage on a regular basis, without relying on time-consuming manual reads. We use this data to calculate your monthly energy bills so we can ensure you’re being charged based on your actual energy usage. Your data is secure with us – our team is trained in data protection, and we do not sell consumption data to third parties for any reason. Only you, or an individual nominated by you directly, will have access to this data through our online portal.

Once I’ve signed a contract, when will SEFE Energy apply for my transfer?

If you’ve agreed your contract early with us, we can start the transfer process before your contract start date:

  • Gas: up to 6 weeks before your contract start date
  • Electricity: up 4 weeks before your contract start date

To make sure we have plenty of time to resolve any objections, we like to apply for transfers as early as possible.

Could I lose my energy supply when switching?

No, your current energy provider carries on supplying your gas and electricity until we've successfully switched you over.

How can I access my consumption data online?

Your monthly invoice will always show the amount of energy you consumed in that month, and you can access a particular month’s meter data online at any time free through our customer portal, My SEFE Energy.

For customers using a smart device, you can also access up to 12 months of free smart device data at the click of a button. Just log into My SEFE Energy, select your account and site details, navigate to the ‘AMR and Smart Metering’ tab and click ‘Download report’.

 

How can I provide a meter reading?

So we can provide you with more accurate energy bills, make sure to submit your meter reading(s) to us each month, on or before the 5th. That way, we can capture your accurate energy usage in time for our next billing run.

The easiest way to provide us with your latest meter reading is to submit it online through our customer portal, My SEFE Energy. This is also where you can download invoices, helpful documents, change your contact details and much more. 

Alternatively, you can get submit your meter readings to our Customer Services team directly, by emailing enquiries@sefe-energy.com along with your SEFE Energy Account Number or the Meter Point Reference (MPR). You can find both of these numbers on your latest bill.

You can find more information about meter readings in our Help & Support section here.

What additional support is available to Energy and Trade Intensive Industries (ETII) customers?

Customers identified by the government as primarily operating within Energy and Trade Intensive Industries (ETII) may be eligible for a discount that will provide a higher level of support.

An ETII customer is a non-domestic customer, operating primarily in sectors that have been identified by the government as the most energy and trade intensive.

The government has identified a list of sectors eligible for this scheme based on Standard Industry Classification (SIC) codes, which can be found here.

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