Healthcare Sector Empowering Healthcare with Innovative Energy Solutions

1.4 billion

Estimated annual energy bill of the NHS¹

£100 million

Annual NHS savings enabled through centralising energy procurement²

4-5%

Percentage contribution of Healthcare sector to UK carbon emissions³

75%

Independent healthcare providers committed to net zero by 2035⁴

Your energy partner Understanding the healthcare sector

Strategic Energy Management

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FAQs Need more help?

Is my smart meter data secure?

We’re committed to keeping customer information secure so that all of your data is fully protected.

Your information is only accessed when necessary, by those who need to see it and to provide you with the services you have asked for. Further to this, all our staff members are trained on data protection and follow strict data protection guidelines.

Once I’ve signed a contract, when will SEFE Energy apply for my transfer?

If you’ve agreed your contract early with us, we can start the transfer process before your contract start date:

  • Gas: up to 6 weeks before your contract start date
  • Electricity: up 4 weeks before your contract start date

To make sure we have plenty of time to resolve any objections, we like to apply for transfers as early as possible.

How can I access my consumption data online?

Your monthly invoice will always show the amount of energy you consumed in that month, and you can access a particular month’s meter data online at any time free through our customer portal, My SEFE Energy.

For customers using a smart device, you can also access up to 12 months of free smart device data at the click of a button. Just log into My SEFE Energy, select your account and site details, navigate to the ‘AMR and Smart Metering’ tab and click ‘Download report’.

 

How can I provide a meter reading?

So we can provide you with more accurate energy bills, make sure to submit your meter reading(s) to us each month, on or before the 5th. That way, we can capture your accurate energy usage in time for our next billing run.

The easiest way to provide us with your latest meter reading is to submit it online through our customer portal, My SEFE Energy. This is also where you can download invoices, helpful documents, change your contact details and much more. 

Alternatively, you can get submit your meter readings to our Customer Services team directly, by emailing enquiries@sefe-energy.com along with your SEFE Energy Account Number or the Meter Point Reference (MPR). You can find both of these numbers on your latest bill.

You can find more information about meter readings in our Help & Support section here.

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