It’s important to always stay alert when it comes to phishing attempts. Phishing is when attackers attempt to trick users into sharing sensitive information or clicking on a bad link that could download malware. While it usually takes place through email, phishing can be conducted via text message, and scams can take place over the phone, through social media or instant message too.
If you receive any method of communication that doesn’t feel right, you should stop, assess and take steps to check it’s legitimate.
We want to share some information to help you spot any unusual emails and how to report them. Here’s some best practice advice:
We take any attempts like this very seriously. If you receive any email, telephone or SMS communications from SEFE Energy that you feel are suspicious, please report it so we can log and investigate this.
You can contact us here.
Please note our company details have not changed, including our bank or contact details and there are no account changes planned.
If you receive a request to change bank details, then please verify the legitimacy of the email through an additional reliable contact. This could be through your Account Manager or the Customer Service team.
Further advice and guidance can be found on these websites:
Our FAQs provide answers to commonly asked questions about who we are, what we do, our products, and how we work.
The name on our bank account has changed to SEFE Energy Limited but no other bank details have changed.
Our bank account number and contact details are the same, and there are no immediate account changes planned. You can find out more about Bills & Payments here, and you can find up to date bank account details Paying your energy bills here.