Your Account Number Has Changed
As part of core system updates in 2026, customer Account Numbers have changed. Click to read more about what this means for you.
As part of core system updates in 2026, customer Account Numbers have changed. Click to read more about what this means for you.
As part of core system updates in 2026, customer Account Numbers have changed.
Please note:
From January, your new customer number will appear on your invoices, statements, and account correspondence.
If you have any questions, please contact our Customer Services team here.
Why is my Account Number changing?
We are upgrading our core business systems and as part of this transition, all customers will receive a new Account Number. This ensures consistency, improved accuracy, and better alignment across our modernised systems.
When will my new account number take effect?
Your new Account Number will be effective from 1 January. You will see it on all invoices and statements from this date onward.
Do I need to do anything because of this change?
No. No action is required from you. The update is fully managed internally. If you manually reference your Account Number in your own systems or on remittances, you may choose to update it, but your service and account details remain unchanged. However, it is important to take note of this number and keep it for future reference. Your new number will be clearly displayed on your invoice or statement, or our Customer Service team will be able to share this with you.
Will this change affect my contract, pricing, supply or service?
No. All contract terms, pricing structures, and service levels remain the same. Only your Account Number is changing.
How will I receive my new Account Number?
Your new number will appear on your January invoice and any documentation issued after 1 January 2026.
Where can I find the new Account Number on my invoice?
It will be displayed as ‘Account No’ in the account header section of your invoice or statement, as illustrated below.
What happens if I continue to use my old Account Number?
We will still be able to identify your account. However, we recommend using the new account number to avoid delays or misrouting of payments or queries. Your new number will be clearly displayed on your invoice or statement, or a member of the Customer Service team will be able to share this with you.
Will my payment instructions or bank details change?
No. Bank account details for payments do not change. Only the Account Number used as a reference will change. Direct Debit customers may receive a notification of this change from their bank. Please note, no action is required on your part.
Will my Direct Debit change?
Direct Debits will be re-issued using new Account Numbers. Current Direct Debit customers may receive a notification of this change from their bank. Please note, the only change to Direct Debits relates to Account Numbers. No action is required on your part, and no other company details have changed.
Can I receive a full list of my new Account Numbers?
Yes. If you manage multiple accounts, please contact our Customer Service team or your Account Manager, who can provide your full mapping list.
What should I do if I can’t find my new Account Number?
Our Customer Service team will be happy to assist. They can confirm your new number using your old reference, invoice details, postcode, or company information.
Will this change affect how I contact customer services?
No. All contact details remain the same.
Why is SEFE Energy making this system upgrade?
We are moving to improve efficiency, data accuracy, service capability, and long-term system reliability. This upgrade supports our commitment to delivering an improved customer experience.
Who can I contact if I have further questions?
Please reach out to our Customer Service team at enquiries@sefe-energy.com or speak to your Account Manager for assistance.
