Since starting over a decade ago, our award-winning customer service has turned us into one of the UK’s leading suppliers of business energy. We place customers at the heart of everything we do, and our commitment to industry standards and codes of practice demonstrates the value we place on upholding our high customer satisfaction rate.
Our reputation as a transparent and honest non-domestic energy supplier is hugely important to us. That’s why treating customers fairly is central to our company culture and ethos; we believe that all of our customers deserve our complete help and support, no matter the size of their business.
We understand how important it is to safeguard your company’s interests in an increasingly competitive marketplace. Because of this, we like to be as upfront as we can about any information which could affect the amount that your business pays for business energy.
We publish information on all of the compulsory standards we have to adhere to, so you can be sure your energy contracts stay in safe hands. Transparency and honesty are big parts of our culture, and we hope this comes across to all of our customers when we work together.
For further information on our standards and codes, you’ll find plenty more by following the links listed below.
From January 2022, suppliers must comply with a new regulatory framework for the rollout of smart meters as confirmed by Department for Business, Energy and Industrial Strategy [BEIS] which includes publishing our targets and performance for each rollout year.
SEFE Energy smart meter targets - 2023
SEFE Energy smart meter performance - 2022
SEFE Energy smart meter targets - 2022
We want to be the most transparent and honest energy supplier in the non-domestic market.
SEFE Energy is obligated to provide details of the mix of fuels used to produce the electricity supplied to you, along with information on the environmental impact and how this compares to the market average.
Read more about SEFE Energy's feed-in tariff status.
SEFE Energy are committed to a set of industry standards and codes of practice. Here you can find out more about our Billing Standards and Smart metering code.
Part of our commitment to ethical practice, read up on our slavery and human trafficking statement right here.
At SEFE Energy we’re committed to making life easier for each and every customer, big or small. This includes treating you fairly, appropriately and professionally. Read more...
SEFE Energy or a representative from your local electricity or gas network operator may need to visit your property from time to time. Find out more...
The Directors, in executing the strategy and complying with their duties in the year, have considered how their actions would promote the long-term success of the Company for the benefit of its members as a whole.
SEFE Energy Ltd is part of SEFE, and we share the Code of Ethics and Business Conduct of our Group to use common sense, good judgment and high ethical standards in our work.