Reporting Suspicious Communications

It’s important to always stay alert when it comes to phishing attempts. Phishing is when attackers attempt to trick users into sharing sensitive information or clicking on a bad link that could download malware. While it usually takes place through email, phishing can be conducted via text message, and scams can take place over the phone, through social media or instant message too.

If you receive any method of communication that doesn’t feel right, you should stop, assess and take steps to check it’s legitimate.

We want to share some information to help you spot any unusual emails and how to report them. Here’s some best practice advice:

• Always check that the email domain is correct, watch out for any spelling errors or bad grammar and never click on links or unexpected attachments in suspicious emails.
• If the communications are looking for urgent actions, this is likely a scam – always pause and check the sender details first.
• Check the email address against the confirmed email account. Again, be mindful about added or removed letters as fraudsters will use this technique to appear legitimate.
• Check the branding if an email or letter is received. If the logo is blurry, stretched or distorted it could be fake.
• If you feel unsure, verify the communication with an additional contact. This could be through the customer service team or an account manager.

Received a suspicious communication impersonating SEFE Energy?

We take any attempts like this very seriously. If you receive any email, telephone or SMS communications from SEFE Energy that you feel are suspicious, please report it so we can log and investigate this.

You can contact us here.

Please note our company details have not changed, including our bank or contact details and there are no account changes planned. You can find out more about billing and payments here.

If you receive a request to change bank details, then please verify the legitimacy of the email through an additional reliable contact. This could be through your account manager or the customer service team.

Further advice and guidance can be found on these websites:

The National Cyber Security website

UK Government – internet scams and phishing 

Suspicious Communications FAQs

How can I report a suspicious email or call from SEFE Energy?

We take any attempts like this very seriously. If you receive any email, telephone or SMS communications from SEFE Energy that you feel are suspicious, please report it so we can log and investigate this.

You can contact us here.

Has SEFE Energy’s bank details changed?

Our company details have not changed, including our bank or contact details and there are no account changes planned. You can find out more about billing and payments here, including our bank account details under the ‘how can I pay my invoice’ question.

Has SEFE Energy’s contact details changed?

In 2022 we changed from Gazprom Energy to SEFE Energy Limited – in line with this, our emails have changed from @gazprom-energy.com to @sefe-energy.com.

Please note in some instances, there may still be cases where @gazprom-energy.com is referenced on correspondence – however, at this current moment, the only emails you should receive from the SEFE Energy UK team are:

• @sefe-energy.com
• @gazprom-energy.com
• @sefe-mt.com

If you receive communications from any others, please get in contact to let us know. If we change our email addresses this will be communicated in advance.

Any further queries on the name change can be found here.

What do I do if I think I have been a victim of a phishing attempt from someone impersonating SEFE Energy?

Please contact us immediately here, sharing the details or attachment of the phishing attempt. We will then investigate this and confirm whether it is a legitimate correspondence or phishing attempt and support you with any next steps as needed.