Further information for Energy Intensive Industries (ETII)

As businesses remain uncertain with the current energy crisis, undoubtedly there are numerous questions and concerns.

That's why we've created answers to some frequently asked questions, to address these and create clarity.

If you any further questions, then please don’t hesitate to contact the SEFE Energy team over on our contact us page.


What additional support is available for heat networks?

Heat suppliers are organisations that supply heating and hot water through heat networks. They usually purchase energy to supply heat through commercial contracts.

As non-domestic customers, all eligible heat networks will receive at least the baseline level of support under the EBDS. A higher level of support will be available to heat networks with domestic end consumers.

Eligible organisations will need to take action to receive this support. The most up-to-date information on this can be found here.

Heat suppliers that have heat networks with domestic end consumers will be required by law to apply for this support and pass on the benefit they receive to their end consumers.

What is the eligibility for heat network support?

Heat networks will be eligible for the higher level of support if their heat network:

  • meets the definition of a heat network as defined in the EBDS Regulations
  • is supplied gas or electricity by a licensed supplier for the purposes of generating heat serve one or more domestic end consumers
What support would I receive?

This scheme aims to bring retail energy prices paid by heat suppliers down to a specific heat network Minimum Supply Price. This means there are no maximum discounts or wholesale price thresholds for heat networks. This is different to the approach taken for other parts of the Energy Bills Discount Scheme or the Energy Bill Relief Scheme.

The scheme will support the wholesale element of a heat network’s energy tariff, up to the point that the Minimum Supply Price is achieved. The Minimum Supply Prices will be set as:

  • Electricity - £340 per MWh
  • Gas - £78.3 per MWh

After your application for the scheme has been approved, heat suppliers will receive the new discount rate from their energy suppliers. They will then need to pass this discount on to their consumers.

Why is the support different for heat networks?

The aim of the support scheme for heat networks should ensure that domestic customers on heat networks do not face disproportionately higher heat and hot water bills when compared to customers in equivalent households who are supported by the Energy Price Guarantee (EPG).

How do I register for heat network support?

You must apply via the gov.uk portal for ETII support. Applications are now open and updated information can be found here.

Your supplier can not apply for this higher level of support on your behalf. If you do not apply for the support, we will not be able to provide you with the discount automatically.

Eligible organisations will have 90 days from the scheme introduction date of 26 April to apply for the higher support.

What information do I need to provide?

The government has indicated that you will need to provide information about your heat network supply, such as but not limited to:

Details of the heat supplier:

  • registered name
  • contact details
  • address
  • company registration number (if they have one)

Details of the individual completing the application:

  • name
  • contact details

Details of the heat network:

  • name
  • postcode of the heat network’s primary energy centre
  • the type of energy used to power the heat network (gas, electricity, or both)
Further information you will need

Applicants will also need to provide a signed Director’s declaration letter. A letter signed by a named director or equivalent of your organisation or business that states that all the information in the application is accurate to the best of their knowledge. A PDF template will be provided for this when applications open.

Applicants may need to provide further evidence that the heat network for which they are applying has domestic customers.

The information that will be required is subject to change – please refer to the government’s ERDS page for the most up-to-date guidance.

Who can I contact for help and support?

If you cannot apply online when applications open, or have further questions, you can contact the government EBDS customer support team.

Email: support@ebds.beis.gov.uk

Telephone: 030 0400 5251 Monday to Friday, 9am to 5pm Find out about call charges