Smart meters

Get more accurate bills, download free consumption data, track and help reduce your energy use with a free SEFE Energy smart meter.

As part of the UK Government’s Industrial Strategy to create a smarter, more energy-efficient grid, we’re rolling out smart meters to eligible business customers who are small energy consumers and want to know how much energy they’re using.

What is a smart meter?

Smart meters are the next generation of gas and electricity meters. They measure your energy usage and use a secure, wireless network to send meter readings to your energy supplier each month. Read our frequently asked questions about smart meters.

Why should I get a smart meter installed?

Smart meters offer a range of benefits:

• Automated meter readings – no more fumbling around to find meter readings. Your smart meter sends the information every month.
• Access up to 12 months free historical consumption data on request – Make smart choices about your business energy using historical data captured by your smart meter
• More accurate bills – you can say goodbye to estimated meter readings. All your bills are accurate, calculated using your actual energy usage.
• No extra cost – in most cases, we don’t charge a penny for installation.

How do I request an installation?

We work with a specialist smart meter company called Energy Assets for smart meter installation. If you’d like to have a smart meter installed in your business, click the link below and fill in the form so they can get in touch to arrange a visit to your business. 

Click here to opt-in for a Smart meter

Prefer to opt-out from having a Smart Meter? Simply click here fill in this form to let us know.

How do I access my free meter data?

Your monthly invoice will always show the amount of energy you consumed in that month, and you can access a particular month’s meter data at any time through our customer portal, My SEFE Energy.

To make better decisions about your ongoing energy use, it may also be helpful to have access to detailed historical data captured by your smart meter over a period of time.

At My SEFE Energy, you can access up to 12 months of free smart meter data at the click of a button. Just log into My SEFE Energy, select your account and site details, navigate to the ‘AMR and Smart Metering’ tab and click ‘Download report’.

Please note: there may be some instances where meter data is unavailable for download via the customer portal – for example:

• If you’ve recently switched to SEFE Energy and your smart meter or AMR has not yet been appointed to us
• If you don’t yet have a smart meter or AMR installed
• If there are issues with your smart meter or AMR, preventing reads from being received
• If for any other reason we are not receiving reads from your smart meter or AMR

If you have difficulty downloading your data or if you are concerned that your data may be incorrect, please contact AMR@sefe-energy.com and the team will investigate the issue.

How can I nominate a third party to access my free meter data.

At SEFE Energy we know how important it is to safeguard your information and data. If you wish to nominate a third party to access up to 12 months of free smart meter data, we will need a signed Letter of Authority (LOA), from you confirming this.

Here is an example you could download letter-of-authority-from-the-end-customer. Email your completed LOA to enquiries@sefe-energy.com and we’ll validate and confirm your request.

Can I still switch suppliers if I have a smart meter installed?

Yes, you can switch energy suppliers if we install your smart meter. It’s up to your new supplier how they handle smart meters for business.

Any questions? Email our friendly smart meter experts smartmetering@sefe-energy.com