Though this differs from property to property, the site manager, owner or facilities contact should be able to show you where your meters are located. Alternatively, a gas safe engineer can perform a ‘trace test’ to locate the meter.
By submitting monthly business gas meter readings to us at the end of each month we can create an accurate bill based on your actual consumption.
Without these readings, we rely on estimated usage to calculate your business gas bill. This is based on the meter reading we received at the start of your contract, and doesn’t reflect actual usage since then— so you could end up paying more or less for your gas supply.
Your business has one of three types of gas meters, each of which is read slightly differently.
On a standard meter you should record all the digits shown on the display, excluding the digits in red. It’s important to include any zeros at the beginning. In the example below the meter reading is 05613.
In the example below the meter reading is 5613.
Each dial will turn in the opposite direction, so if your first dial turns clockwise, the second dial will turn anticlockwise. Be sure to remember this when recording your reading.
On a digital meter you should record all the digits shown on the display, excluding the digits after the decimal point. It’s important to include any zeros at the beginning too. In the example below the meter reading is 05613.
If the reading isn’t appearing on the digital screen, please press the circular button to show the reading. If the reading still doesn’t appear, the meter could have a fault. If you suspect the meter has a fault, contact your energy supplier.
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If you’re looking for more accurate business gas bills, then submitting your monthly meter reading(s) to us is a straightforward process. Get in touch with us through one of the below methods and we’ll get back to you with your bill:The easiest way for you to provide us with your latest meter readings is by going online and visiting My SEFE Energy.
My SEFE Energy is our online customer account. As well as being able to submit your meter readings each month, it also provides access to download invoices, helpful documents, change your contact details and much more.
Email: email@example.comPlease have either your SEFE Energy Account Number or the Meter Point Reference (MPR) to hand when calling or emailing - you can find these numbers on your bill.
Need some help understanding your bill? We’ve got a handy guide here.