Ofgem's Alternative Dispute Resolution Scheme (ADR Scheme) went live on 01 December 2022.
Are you ready for this change? We've captured everything you need to know below, if you're a TPI that works with microbusinesses.
What is the TPI Alternative Dispute Resolution Scheme (ADR Scheme)?
To help improve the experience of microbusiness energy customers, Ofgem have introduced the ADR Scheme, which will be independently run by Ombudsmen Services.
As of 01 December 2022, Ofgem requires that energy suppliers only work with TPIs that have registered to the scheme. The ambition is to ensure better and fairer energy deals for microbusinesses.
It's essential that all TPIs that supply microbusiness customers are registered to the scheme before the deadline. TPIs that are not registered by 01 December will not be able to sell to microbusiness customers, and SEFE Energy will no longer be able to work with those TPIs in this sector.
Does the ADR Scheme apply to your business?
The ADR Scheme applies to all TPIs and consultants that work with microbusinesses.
Ofgem's definition of a microbusiness is as follows:
The UK Government has announced The Energy Bill Discount Scheme (EBDS) which is designed to continue to provide non-domestic customers with a discount on their energy bills subject to eligibility. The Scheme will run from 1 April 2023 to 31 March 2024.
The Energy Bills Discount Scheme (EBDS) is intended to replace the Energy Bill Relief Scheme (EBRS), which supported businesses and organisations between 1 October 2022 and 31 March 2023.
Read more about the Scheme in our help and support section below.
