Alternative Dispute Resolution Scheme (ADR Scheme)

Ofgem's new Alternative Dispute Resolution Scheme (ADR Scheme) went live on 01 December 2022.

Are you ready for this change? We've captured everything you need to know below, including key dates you won't want to miss if you're a TPI that supplies microbusinesses.

What is the TPI Alternative Dispute Resolution Scheme (ADR Scheme)?

To help improve the experience of microbusiness energy customers, Ofgem has introduced the ADR Scheme, which will be independently run by Ombudsmen Services. As of 01 December 2022, Ofgem requires that energy suppliers only work with TPIs that have registered to the scheme. The ambition is to ensure better and fairer energy deals for microbusinesses.

It's essential that all TPIs that supply microbusiness customers are registered to the scheme before the deadline. TPIs that are not registered by 01 December will not be able to sell to microbusiness customers, and energy suppliers will not longer be able to work with TPIs in this sector.

Does the ADR Scheme apply to your business?

The ADR Scheme applies to all TPIs and consultants that work with microbusinesses, Ofgem's definition of a microbusiness is as follows:

A non-domestic consumer is defined as a microbusiness if they:

  • employ fewer than 10 employees (or their full time equivalent) and has an annual turnover or balance sheet no greater than €2 million; or
  • uses no more than 100,000 kWh of electricity per year; or
  • uses no more than 293,000 kWh of gas per year.

How to register for the ADR Scheme

Registration opened on 26 April and closed on 31 August. If you haven't already signed up, you should start the process as soon as possible to avoid any delays that may prevent your business from being able to sell microbusiness contracts after 01 December.

Ombudsman Services has set up a dedicated team to answer questions and provide support during the registration process. Read more about the scheme here. Find full Terms of Reference for TPIs here.

Register for the ADR Scheme

Key dates for your diary

  • 26 April - 31 August: Registration open
  • October: Confirmation of acceptance to scheme and invoicing
  • November: TPIs will be added to the scheme register
  • 01 December: Scheme goes live

Have questions about our approach to the ADR Scheme? Get in touch with your Account Manager, or contact us.